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problems logging in?
If you are having problems logging in please click on the question below that best describes the problem you have encountered to display the potential solution.
If the solutions below don't help to resolve your problem, please feel free to email us a detailed explanation of your problem to support@panelbase.net and we'll be happy to assist you. Alternatively, please call us using our UK free phone number 0800 1958492 (during office hours) and one of the panelbase.net support team will be happy help you.
(click question below to view solution)
I have forgotten my username and/or password, how do I login?
If you have forgotten your login details please visit the login details reminder page. Always remember to keep your password a secret - only you should ever know it.
What if I am immediately returned to the login page after I submit my username and password?
If this is the case, please check your browser settings.
If you are using Internet Explorer, you may notice a small 'eye' icon with a red 'no entry' sign on top of it near the bottom right-hand corner of your browser. If you double click on the eye, you will see the web address of the login page. Click and highlight this address and then right-click to select 'Always accept cookies from this site'. Once you have done this, you should be able to login without any problems.
If you continue to experience problems, please don't hesitate to send an email to support@panelbase.net or alternatively use our freephone number 0800 1958492 and we will assist you.
Do I need to add the panelbase.net web address to the trusted zone in my browser's internet security settings?
Yes, you should add both http://www.panelbase.net and the numeric alternative of http://85.233.189.97 to the trusted zone in your browser's security settings. The panelbase.net website is secured by encrypted 128-bit SSL technology so you can rest assured that this action is safe, and that your interaction with our website complies with the highest security standards.
How do I check my privacy settings and add panelbase.net to the trusted zone within my browser?
If you are using Internet Explorer as your Internet browser please go through the following steps:
- From the browser menu (at the top of the screen), select 'Tools' - 'Internet Options' - 'Privacy'.
- On this page click on the box called 'Sites'.
- Enter www.panelbase.net and then click on the 'Allow' button.
- Then, type in 85.233.189.97 and then click on the 'Allow' button. (This is the alterante or IP or numeric address for the panelbase.net website).
- Now click on 'OK' and 'OK' again.
