No. Unlike some research panels, it is free to join Panelbase AND we reward you for completing the registration process. As soon as you have successfully registered and your account has been verified, we automatically credit your Panelbase account with £3.00 to get you started. We then pay you for every survey that you successfully complete.

Anyone aged 16 years or older with access to the Internet, a land line or mobile phone can join the Panelbase research community. As we conduct research in a variety of ways (via the Internet, telephone, SMS, product testing, focus groups or postal) you can participate in a range of surveys that are not solely reliant upon you having access to the Internet.

Panelbase is primarily a UK-based community however our continued growth will extend research opportunities in to new territories (e.g. USA, Canada, Europe) in the future.

No. The continued success of the Panelbase research community relies upon the honesty of all members. Anyone who attempts to create multiple accounts risks having all of their accounts deleted and forfeiting any rewards associated with such accounts.

Naturally, we take fraudulent activity very seriously and will investigate all suspicious registration and survey participation attempts. We actively prevent multiple participation in our surveys and screen all data before allocating rewards, so as to protect the integrity of the research community and the data that we collect.

Most of our surveys are completed online, but we also invite members to take part in telephone, SMS and postal surveys, focus groups and product testing.

As an active member of Panelbase you are agreeing to receive invitations only to those types of surveys you have selected during the registration process. You can choose one, or you can choose them all – it's up to you which survey types you would like to receive.

The more types of surveys you agree to, the greater the potential rewards and opportunity to influence the development of a wide range of products and services in a fun and simple way.

No. We can assure you that you will never receive spam as a result of joining Panelbase. Your personal details will only be used by Panelbase for genuine research purposes and will never be passed on to third parties.

You are free to deactivate your account at any time. You will find an unsubscribe link in the footer of every survey invitation that you receive. If you wish to unsubscribe now, please visit the unsubscribe page.

Please note that any rewards that you may have accrued in your Panelbase account will be forfeited at the time that you deactivate your account. As this process is not reversible, these rewards will not be retrievable should you choose to rejoin the Panelbase research community at a later date.

We conduct many different types of surveys. Most of our surveys are completed online but we offer an increasing number of Panelbase members the opportunity to take part in research surveys via telephone, SMS (using a standard mobile phone), focus groups, postal and product testing.

The subject matter of our surveys varies from project to project. Some recent examples include: newspapers, radio stations, magazines, handbags, business issues, fast food, 'green' issues, politics, and computer games.

We will contact you primarily by email but, depending on the types of research you have chosen to participate in, we may occasionally contact you by telephone, SMS or post. To find out how you may receive invitations to different types of surveys please refer to the table below.

• Internet (Email, SMS)
• Telephone
• SMS
• Focus Groups (Email, Phone, Post)
• Postal
• Product Testing (Email, Phone, Post)

Please note that there are no costs involved with taking part in any of our surveys - we pay you a nominal reward for successfully completing each survey.

Most Panelbase surveys last between five and ten minutes however we do sometimes conduct longer surveys, which offer greater rewards. The length of each survey varies but we will always give you an estimate of the duration within the survey invitation or introduction. This will also confirm the reward offered for successful completion of the survey.

We usually pre-select members for surveys using the information provided during the registration process and stored within the 'profile' section of each Panelbase member account. The more questions you answer within this section, the greater the likelihood that we are able to invite you to surveys that are relevant to you. A complete and up-to-date profile increases your chances of receiving survey invitations.

Not at all! We recognise that your time is valuable and that you may not be able to participate in some surveys. We would however urge you to respond to all survey invitations in order to maximise the opportunity of being invited to future surveys.

As we continually monitor the activity of our members in order to help grow the Panelbase research community, it's important that members remain as active as possible.

Don't worry; we won't automatically assume that you are no longer interested in taking part in surveys if we don't hear from you for a while. We will however send you emails periodically prompting you to log in to the website.

Rewards range from £0.25 - £10.00 for a successfully completed survey, but some surveys have cash rewards of up to £50.00 (depending on survey duration and complexity).

The reward for each survey will always be stated in the survey invitation. In addition to receiving cash, some surveys may include entry in to one of our many prize draws where you could win anything from a case of wine to a huge plasma TV!

Rewards are added directly to your Panelbase account immediately after you successfully complete a survey and are shown with a 'pending' status until the survey has been closed and all results are verified. Normally this process is completed within just 7 days of the survey being closed (not necessarily 7 days from your participation in the survey), at which time the status changes from 'pending' to 'complete'.

If you are screened out of a survey due to not matching the required profile, your participation in the survey will be recorded in your account with an entry of 'DNQ' (Did Not Qualify) and you will not receive the reward offered for completion of that survey. You will instead receive one free entry in to the current month's prize draw for £50 cash.

Once you have reached the redemption threshold of £10 you will be able to withdraw your rewards. We have provided 3 options for UK members to withdraw rewards from their account:

• BACS (paid directly into your bank account)
• Vouchers sent to your registered address (Love2shop or Compliments)
• Charitable donations (World Wildlife Fund, British Red Cross or Oxfam)

Alternatively you may choose to save your rewards for a rainy day and redeem them whenever you like. You can decide how to withdraw your rewards using any of the methods above by simply visiting your credits page and clicking on the appropriate withdrawal link.

Every survey that we send you will offer a financial reward for successful completion. Occasionally you may be unable to complete a survey because you do not fit the profile of respondent required for that particular survey. When you are screened out of a survey you will not receive the reward on offer for successful completion of that survey.

Panelbase provides every member with one entry in to the monthly prize draw for each survey that they respond to but are screened out of as a result of not matching the required profile. The lucky winner receives £50 in to their Panelbase account so even by responding to a survey and being screened out, you still have a chance of being rewarded. Check out the list of winners on our panel in the last 3 months!

We always contact prize draw winners directly to congratulate them and arrange for delivery of their prize.

In order to invite you to participate in surveys, we require certain basic information about you (e.g. age, gender, postal town and postcode). Some surveys require us to target specific profiles of people (e.g. males, aged 25 - 44, who live in Manchester, and drive a Ford Focus). Therefore it is important for both you as a member, and us as the provider of research opportunities to you, that you complete as much of the profile section of the website as possible.

How much information you provide to us is entirely up to you, however the more information you supply, the greater the likelihood of us being able to send you surveys that are relevant to you.

Absolutely. We take great care when handling all personal and survey data, and are required to do so by law. Dipsticks Research Ltd (the parent company and operator of Panelbase) is a registered Data Controller with the Information Commissioner's Office and abides by the Data Protection Act 1998. We are also a Market Research Society Company Partner and abide by the MRS Code of Conduct. This underpins our commitment to upholding industry standards.

At Panelbase we are committed to protecting your privacy. We will never share, lend or sell your personal details to third parties. Only authorised Panelbase personnel will have access to your details, and only in accordance with their roles and our business practices.

Yes. The Panelbase website uses industry-leading encryption technology to ensure that your personal details are handled securely. All data provided via the website is encrypted using SSL in the same way as you would expect from your online banking provider.

The address bar in your web browser should show whether or not a site is secure by displaying a locked padlock next to the URL of the site you are visiting.

Participation in our surveys is always anonymous. Results from surveys and research discussions are not linked to the individual identity of respondents without the informed consent of those respondents. We will never allow your personal data to be used for any purpose other than genuine market research and only ever in aggregated form to protect your personal privacy.

Please visit the forgotten login details page to retrieve your login details.

By logging in to your Panelbase account and visiting your credits page you can view all previous survey participation, associated rewards and withdrawals since your registration date.